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Investigative Services

Track down hard-to-locate debtors and bring your accounts out of the dark with our investigations service.

Bring dead-ends back to life through investigations

Our specialist investigators will attempt to trace or confirm the location of your debtors to ensure the collections processes can commence, for a greater chance of success. With our years of experience and a variety of databases and resources at our disposal, you can rest asured in the knowledge that we’ll be thorough in our attempts and hit restart on the recovery of your lost, overdue accounts.


Databases & Technologies

With a vast array of tools at our disposal and a growing number of resources as technologies develop, we are better equiped than ever to track down valuable and relevant information. 


Once the tracing process is complete, your dedicated account manager will provide details of the findings via your preferred medium. If the results prove inconclusive or if the subject is deemed a 'non-locate', your account manager will be able to advise on the next steps, moving forward. 


Each case is different and will require an individual approach. While no results can be guaranteed, with the experience, tools and databases at our disposal, your case will be in a great position to achieve a successful outcome.

Once a location is confirmed, the collection process can commence, breathing new life into a previously uncollectable account. 

Track down hard-to-reach debtors

With over 20 years of experience under our belts, we have perfected the process of tracking down and collecting debts using a variety of resources.

Our investigative team are experts at tracking down hard-to-reach debtors to repossess assets, negotiate payments and serve writs, subpoenas and other court documents.

So whether you require debt collection, a repossession, document service or an agent to confirm and attend a property, our internal investigative team has you covered ensuring your collection efforts can move forward.

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Let’s Discuss


Frequently Asked Questions

You may be able to add debt collection costs on top of your account if you have the appropriate Guarantee and Indemnity clauses signed in your terms and conditions, prior to the work being done.

To enforce the indemnity clause, a separate invoice for fees will need to be raised and sent along with a copy of the signed terms and conditions to the debtor, once the original invoice becomes overdue. Once that invoice has expired, you are able to send it across to us so that we can legally chase and enforce the full amount!

If the file has progressed to the legal stage, the majority of legal costs can be added to the debt as part of the legal process.

Once an invoice has surpassed your payment terms, you are able to initiate collection procedures.

It is entirely up to personal preference how you wish to operate your accounts. Most businesses will have internal collection procedures and only send a debt to a third party once the debt reaches a certain stage. But if you are time poor, we are able to act as an extension of your account receivable and tailor a softer approach to suit your needs, as required.

While we can’t speak for other agencies, we offer no joining fees, no admin or letter fees and only charge a commission amount if we get a resolution on your account. Please see our Fee Schedule for our commission rates.

Should the file need to proceed legally or with an alternative service like skip tracing or field work, then a quote will be provided as required. No action will commence or costs incurred without your approval.

As we only get paid when you do, our interests and motivations are aligned with yours. The success of our business relies on the success of yours.