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Professional Collection Services 2018 ©

Trusted. Professional. #1 in debt collection.

Trusted. Professional.
#1 in debt collection.

Put our 23 years experience to the test. The Debt Collection experts for your business. Our innovative team is dedicated to delivering your money back into your pocket.

About Us

Get to know why we do what we do, and meet some of the team behind Professional Collection Services

OUR STORY

About PCS

Professional Collection Services (PCS) came into fruition back in 1996 from the desire for change and an alternative solution to traditional collection practices. From humble beginnings in a small office in St Lucia, our debt collection agency has grown to incorporate all facets of the debt collection process and has representation across the country.

THE SPECIALISTS

Meet the team

Our ProfColl team has grown from its early days in a small St Lucia office to a diverse and innovative group ready to take on the world of debt collection. The team spans across the country, servicing the needs of debt collections everywhere. They are friendly, smart and ready to help. Get to know them and find out how they can help you!

Brendan Towers

Lauren Byrnes

Sarah Allen

Glenn Small

Amanda Smith

Brett Braithwaite

Steve Braithwaite

Brett Braithwaite

CHIEF FINANCIAL OFFICER

Brett is our Finance Manager and on top of the experience gained at PCS, he has had prior experience in the insurance industry and is currently undergoing his law degree. This varied knowledge has been fundamental in Brett’s role in keeping the company current and competitive.

Steve Braithwaite

SENIOR MANAGER

Steve has been with us for the past 20 years, he has had many dealings with complex insolvency issues for insolvency practitioners and on behalf of banks. Amongst his many accomplishments, Steve has a Rich history in Real Estate, has Co-founded a National debt collection agency and Law firm, but it’s his family values that have helped to promote the team mentality amongst the staff at PCS.

Brendan Towers

DIRECTOR & NATIONAL SALES MANAGER

Having worked as a sales professional since 1987, Brendan has experience in a myriad of industries. The knowledge he has gained from his many years in sales has helped him to understand the businesses of the countless clientele. Brendan has been with PCS for 8 years and as the National Sales Manager and Director is in charge of a team of our sales professionals, spread over four states.

0457 712 521 btowers@profcoll.com.au

Lauren Byrnes

STATE SALES MANAGER - QLD

Lauren joined PCS in 2015 after taking a career break raising her 5 children. Lauren is an exceptional multi tasker and having started in a sales assistant role, her ability to think outside the square was soon realised and she rapidly became a full member of the Sales team as a Business Development Manager. Having a previous career in counselling she quickly proved her worth and moved from strength to strength.

0419 335 321 lbyrnes@profcoll.com.au

Sarah Allen

Business Development Manager

Sarah has joined the PCS family almost a decade ago and has been a vital part in maintaining some of our ongoing customer relationships. A background in high-end customer service has prepared Sarah for the variety of challenges that comes with such a diverse client base. Having recently relocated to NSW, Sarah is striving to make a difference by helping the local and regional businesses across her new state.

0423 463 889 sallen@profcoll.com.au

Glenn Small

COLLECTIONS MANAGER

Glenn has been a valued member of staff of over thirteen years. Having spent many years as a commercial agent, has given him the skills to know the debt collection processes inside out. Often sharing his know how in weekly training sessions for all states, Glenn ensures all staff are compliant in their dealings and have the necessary skills to mimic his success. Glenn also specialises in Conflict resolution, settlement negotiations and both corporate and individual insolvency.

Amanda Smith

PARTNER & FIELD AGENT CO-ORDINATOR

In Amanda‘s 13 years with PCS, she has achieved many notable successes. The most recent of which, Amanda and her team have so far recovered several millions of dollars for a large bank with no sign of slowing down. Amanda’s experience working for BOQ as a legal recoveries officer, coupled with her decade in debt collection and her managerial know-how has proved an invaluable combination and continues to turn out results time and time again.

Mario D'Astuto

SENIOR FIELD AGENT

Mario has come to us with 18 years’ experience in the credit card and unsecured debt department at a major bank, 2 years as a mercantile agent and most recently having spent 5 years as a field commercial agent, Mario knows how to manage debtors. Mario’s proven results and calm, professional nature have given rise to a constant string of satisfied clients and resolved accounts. A highly skilled and valued member of the PCS team, Mario embodies what PCS is all about.

REAL PARTNERS

Associations

Australian Collectors & Debt Buyers Association

Institute of Mercantile Agents Limited

Trusted. Professional. #1 in debt collection.

Trusted. Professional.
#1 in debt collection.

Put our 23 years experience to the test. The Debt Collection experts for your business. Our innovative team is dedicated to delivering your money back into your pocket.

Submit an Enquiry

Get a decent debt collector, such as Profcoll

"Great friendly efficient service"

Emma Hirsch, Sales Consultant

"I was struggling for two years on the debt, you fixed it in two days, thank you."

Wayne Berthelsen, Anonymous

"Since the girls have started working with us they have always kept us informed and up to date on their collections activity , we meet with them on a regular basis and have been very impressed with the fact they appear to know every debtor on the account, my team are especially impressed with how Tilly share her settlement wins with them it makes everyone feel they are getting somewhere with the ledger. You have a good team who display professionalism at all times and are prompt in their communications with us."

Anonymous, Anonymous

"I used Professional Collection Services for the first time and found the level of advice to be great, without their assistance it would have been more difficult and costly."

Damien Lugg, Market2Market

"[PCS] have been great to work with. I would have no hesitations to recommend their services to our colleagues. Glenn in particular was great. Thanks again"

Dean Grant, ABC excavation solutions

"We have found them to be extremely thorough and professional, and they have a great success rate. All of their staff are very approachable and friendly. Will continue to recommend them to our work colleagues."