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About PCS

Get to know why we do what we do, and meet some of the team behind Professional Collection Services

How It All Began

Professional Collection Services (PCS) came into fruition back in 1996 from the desire for change and an alternative solution to traditional collection practices. From humble beginnings in a small office in St Lucia, our debt collection agency has grown to incorporate all facets of the debt collection process and has representation across the country.


After finding success in the Brisbane market; Melbourne, Sydney and Perth soon followed. As the reach grew and the company expanded further, so did the need for greater control over the processes. Internal departments were established and now a complete service is offered to our clients, irrespective of the collection requirements.  

We have helped thousands of businesses in successfully recovering bad debt. The key to our success has largely been our focus on delivering a personalised and affordable debt collection service, seeing it through from start to finish. 

Unlike some debt collection agencies in the market, we cater to all levels of outstanding debt and cover a broad range of businesses across all industries, from individuals and small business to major corporations, regardless of the amount and complexity of debt.

We value our client relationships and endeavour to make every debt collection as positive as possible. Through our time honoured systems and highly trained professional staff, the burden of debt collection is entirely eliminated. As an extension of our services, we offer legal assistance, process serving and attendance at enforced hearings for clients.

Our Clients are our Business 

By creating a commission structure based on a successful resolution, we align our interests with that of our clients, ensuring that your debts are treated like our own. 



Meet The Team


Brendan Towers
Director & National Sales Manager


Steve Braithwaite
Senior Manager


Brett Braithwaite
Chief Financial Officer


Glenn Small
Collections Manager


Amanda Smith
Partner & Field Agent Co-ordinator


Sarah Allen
Business Development Manager


Lauren Byrnes
State Sales Manager - QLD


Tiffany Pearce
Business Development Manager

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