We know how difficult it can be when tenants leave you high and dry. As landlords, you rely on the rent being paid on time. Debt caused by unpaid rent can easily mount up and cause longer-term problems for your business and personal life.
It isn’t always easy to recover the rent that you’re owed. Maybe the tenant has left town and you can no longer contact them. Maybe there is a dispute and they’re refusing to pay. Whatever the situation, Profcoll’s rent debt collection services can help!
Profcoll: Your Rent Recovery Collection Agency
We have experienced debt recovery specialists across a broad range of industries. Over the past 23 years, we have helped businesses and individuals across Australia recover the funds, and get them back where they belong. Our assertive yet non-aggressive approach, coupled with in-depth knowledge of the legalities of debt collection, allow us to recover your debts quickly and effectively.
Why do you need us?
You might be wondering why you need a rent recovery collection agency. Couldn’t you just do it yourself? How hard could it be?
Sometimes it’s easy, you contact the tenant and they agree to pay you back the money owed. However, some cases can be tricky and require an expert hand, so it can be a good idea to get some professional help.
Save yourself time
Chasing unpaid rent yourself can be incredibly time-consuming. Emails, phone calls or visiting the debtor in person all take up your precious time. If a resolution can’t be met straight away, the back and forth of negotiating can also take week or months.
Instead of exhausting yourself on a wild goose chase, let us take the pressure off. Our tried-and-tested debt collection processes have been refined over 23 years in the business, meaning that we can reach a resolution quickly and with minimal impact on you, or the debtor.
Shake-off the stress
When it comes to recovering debt, tensions can run high. If your debtor is in a difficult financial situation it can be challenging to ask for unpaid rent without causing stress on both sides. We understand that unpaid rent can cause many sleepless nights. Not knowing whether or not you’ll be able to recover your funds can be frustrating at best.
The great news is, all you need to do to ease that worry, is let our rent recovery collection service give you a hand! From the moment we receive your information, our agents will get to work on resolving your case. You don’t need to do anything more! We will keep you updated along the way, and refer any important decisions back to you. Other than that, you can just sit back and relax, safe in the knowledge that we are doing our best to get your money back to you.
Get your money back quickly
When there are bills to pay, time is of the essence. We understand that you don’t want unpaid rent hanging over your head. We pride ourselves on resolving cases in fast timeframes. Within an hour of receiving your form, our agents will be at work tracking down your debtor, and planning the best approach to get your money back.
What does a rent recovery collection agency actually do?
Locate your debtor
In some cases, not knowing how to contact your debtor may be the barrier to getting your debt recovered. We utilize extensive databases to find up-to-date contact details for debtors. Once we have confirmed these details we will contact the debtor via email, telephone or in person if necessary. As a result, we work within the strict confines of the law when it comes to contacting debtors.
Negotiate the best terms
Once we have made contact, we open up a dialogue and get to work negotiating the best repayment terms for both parties. You will have given us your ideal terms beforehand, and we will keep you updated with our negotiations as they progress via our innovative Client Portal Technology. Therefore, you will always have final sign off before any agreement is finalized.
Take further action if necessary
Although we have high success rates for satisfactory resolutions, sometimes negotiations don’t go to plan. If we can’t reach an agreement, then it may be necessary to progress to legal action. This may involve serving demands for payment, court summons or repossessions.
If legal action is necessary, then there’s no need to worry – you’re in safe hands. Our team have decades of legal experience, and an in house legal team to refer to. We work within the full confines of the law and have a professional, respectful approach to any action taken.
Set up payment arrangements
Once negotiations have been finalized, all that’s left to do is set up a direct payment from your debtor straight into your account. This may be in one lump sum or a pre-arranged payment plan. It is only at this stage, once the payment is finalized, that we will take a commission. Our fee structure starts at 7.5%, depending on the amount being recovered.
Can I apply?
Yes, if you meet a few basic requirements.
Our eligibility criteria are pretty straightforward:
- Do you have unpaid debt?
- Are you over 18 years of age?
- Are you an Australian citizen or resident?
If the answer to all of these is yes, then you are eligible for our rent recovery service.
Step 1: Fill out our form
All you have to do is fill out our easy-to-use online submission form, and you’re away! We will assess your case and get moving on it straight away.
Step 2: An agent will be assigned to you
Once we’ve received your request we will match you with an agent to suit your needs. Our agents all have different specialisms and are located all over Australia, meaning that we can match you with the ideal person to handle your case. You will communicate with them throughout the process until a resolution is found.
Step 3: You will receive your money
The final step is for you to get the money back that you’re rightfully owed. This can be returned to you all at once, or over a longer period of time, depending on your agreement with the debtor.
Trust our experienced team to get the job done
With 23 years of industry experience, we have seen just about every case there is. We are more than just a rent recovery collection agency, we manage debt recovery solutions for a huge range of industries. This gives us the knowledge of how to approach debtors depending on the situation and the context.
We never use a one-size-fits-all approach when it comes to unpaid rent debt collection, we recognize that every case is unique and should be treated that way.
With offices located all over Australia from Perth to Queensland, we can connect you with an agent local to you to get the process started.
What are you waiting for? Contact us today!
Who have we helped to recover rent?
On top of being a leading rent recovery collection agency, we have helped thousands of different clients from dozens of industries to recover their funds.
Just some of the industries we’ve helped over 20+ years in the business include:
- Financial and Professional Services
- Automotive, Transport and Logistics
- Hire, Rental and Leasing
- Wholesale and Manufacturing
- Automotive, Transport and Logistics
Services we offer
We are more than a one-trick pony, we are a full 360 debt collection agency. So, we help your recover your debt from submitting your request, to receiving your final payment, and everything in-between.
Here are some of the services we’re proud to offer:
Skip tracing: Skip tracing is carried out to locate a debtor who has disappeared or ‘skipped town’.
Investigations: Sometimes debt recovery can require more in-depth investigations. If an account is lost or long overdue, more research may need to be conducted to recover your funds.
Process serving: If legal action is necessary you may require a ‘process server’, a person legally designated to serve legal papers for you.
Legal action: When progressing to legal action is required, we have a team of legal experts ready to navigate the legal processes for you.
Mercantile enquries: We can lodge and enforce mercantile enquiries, which are permanent marks which can be lodged on a debtor’s credit file if they refuse to resolve the debt within 14 days of receiving a formal letter.
Credit checks: We offer company credit reports, including; credit score, director details, associated companies, shareholder information, adverse action and identity status. Commissioning a credit report can help prevent bad debts, and provide context for legal action.
And not only that we are also experts in insolvency, refinance, and hardship services.
Want to find out more? Get in contact today!