What is Medical Debt Collection?

Medical debt collectors help with the is the recovery of overdue medical bills, or debts, from patients owed to healthcare institutions or private healthcare professionals. This could be past debt, or debt owed whilst the patient is still being treated. If a patient has accumulated debt which the medical individual or institution needs to recover, it may be time to begin the medical debt recovery.

So, do you need medical debt collectors?

Are you a medical or healthcare professional who is owed money for medical treatment? Is your institution owed money by former or current patients?

Understandably, medical collections can be a very sensitive subject to approach for both yourself and the debtor. At times of ill health, emotions can be heightened, and if there is financial difficulty it can be a stressful time. However, if medical debt is not approached it can cause longer-term problems for you, your profession and your institution. Unpaid debts can severely impact on your ability to provide care for other patients. The bottom line is, it needs to be approached, but sometimes you may not be the best person to do it.

Approaching debt collection from your patients directly can be time-consuming, stressful and can ultimately have a negative impact on your professional reputation.

Let Profcoll take care of the debt recovery, so you can get back to what you do best.

Who uses our medical debt collection services?

Many different healthcare professionals and institutions use medical debt collection to recover funds owed.

Hospitals: We understand that hospital bills can rack up quickly. Profcoll can provide hospital debt collection from patients with unpaid hospital bills.

Nursing Homes: Do you have outstanding debt in your nursing or care home? We have experience with nursing home debt collection and can recover your debt with sensitivity and the utmost sensitivity.

Private medical and healthcare clinics: We recognize the impact that unpaid bills can have on the running on your clinic, which is why it is our mission to return your funds with minimal impact on you or your debtor.

Healthcare professionals: Whether you’re a doctor, nurse, care worker, dietician or physiotherapist, we understand that unpaid bills can be very stressful and impact on your professional practice.

Why should you use Profcoll as your medical debt collection agency?


Our expert team is skilled at approaching cases with sensitivity, tact and professionalism. We understand that it can be difficult for you to approach your debtor directly to recover funds. We work closely with you, and your debtor, to broker a reasonable outcome. Our team is assertive, but never aggressive, working strictly within the confines of the law to bring about a solution that works for all parties.


With over 23 years of experience in debt recovery, we have dealt with a huge variety of debt recovery cases across many industries. We know the law and legislation inside out and are familiar with which approaches work for certain cases. This means that as soon as you give us your debt recovery information, we can get to work assessing the best course of action for your case.


Recovering debts yourself can often take months or even years. Not only does it take time, but can cause significant stress if the debtor isn’t willing to cooperate. It doesn’t have the be that way! Our experienced team pride themselves on getting the job done quickly and effectively. We have fast turnaround times for debt recovery and will start looking at your case within a day of receiving it.

Don’t believe us? This is what some of our past clients have to say:

“I was struggling for two years on the debt, you fixed it in two days, thank you.”Wayne Berthelsen, Anonymous

“Since the girls have started working with us they have always kept us informed and up to date on their collections activity , we meet with them on a regular basis and have been very impressed with the fact they appear to know every debtor on the account, my team are especially impressed with how Tilly share her settlement wins with them it makes everyone feel they are getting somewhere with the ledger. You have a good team who display professionalism at all times and are prompt in their communications with us.”– Anonymous, Anonymous

You’re in safe hands with our expert team

Are you unsure of your legal rights when it comes to recovering your debt? Are you nervous about how to approach your debtors? It’s understandable! Debt recovery isn’t easy, but our multi-skilled and experienced team are here to make it easier. With over two decades of experience recovering debt for a huge range of different industries and clients, we have seen every case under the sun. Therefore, this experience and knowledge means that we can formulate the most effective approach to your case.

Furthermore, we have partnered with the Australian Collectors & Debt Buyers Association, and Institute of Mercantile Agents Limited.

Medical debt collectors Australia-wide

We have offices all over Australia, from Brisbane to Perth. Our Field Agents are spread across the country, meaning that once we receive your case, we can match you up with your own agent who will proceed with recovering your debt.

Most of our work will be done online, or over the phone, but if there is a need for speaking to the debtor in person, we will ensure that we have someone regionally who can carry out visits.

How do medical debt collectors work?

Step 1: Locating the individual

The first step in recovering debt, unsurprisingly, is to find your debtor. You may already have their contact details in which case, great, we can skip straight to the next step!

If you don’t have their contact details or address, or those details are out of date, then we may need to do some work in tracking them down. This process is called skip tracing, it can often be done online through the use of extensive online databases. It may need to be confirmed in person by an agent if they are unable to contact them via telephone or email.

Step 2: Negotiation

Once we’ve confirmed the contact details of your debtor, we will open up a dialogue about repayment. We will always do our best to negotiate a solution that is acceptable to both you and the debtor. Our agents will discuss payment plan options with you fully before starting conversations and will consult with you throughout. You will always have the final sign off when it comes to a resolution. Our Client Portal Technology allows you to have real-time insight into the progress of negotiations.


Further Action

If a resolution is not met at the negotiation stage, it may be necessary to progress to legal action. This can include process serving of legal documents and court summons and repossessions. Cases are usually resolved before they reach this stage, but if they do then there’s no need worry, our legal team are here to back you up.

Step 3: Repayment Solution

Once a mutually agreeable repayment solution has been negotiated, a repayment plan will be set up or arrangements will be made to receive your outstanding payment. It is only at this stage that we will take a commission of the amount recovered. This is on a sliding scale depending on the amount recovered, starting at 7.5%. See our fees schedule for more details.

How can I apply?

So, if you want to get on the road to debt recovery, it couldn’t be easier! The process has just three simple steps:

Submit your debt request

Our online submission form takes just a few minutes of your time. We will take all the necessary details to move forward quickly with your case. The more information you can give us, the better!

It is completely free to submit a debt request, and you are under no contract. Profcoll has no resolution, no fee policy, meaning that you will only pay if your debt is successfully recovered.

We get to work

We believe there’s no time to waste when it comes to recovering your debt. So, if we receive your debt request within our normal working hours, our medical debt collectors will start working on it within one hour of receiving the request.

You get a resolution

So, we have an impressive turnaround time when it comes to resolving cases. Once negotiations have been completed, a repayment arrangement will be set up with your debtor. This may be in block amounts or over a longer period of time depending on your requirements.

Are you ready to start the process? Submit your debt to our medical debt collectors today!