Call On The Experts In Debt Collection Services

debt collection services

At Profcoll, we’ve been fighting the good fight for over two decades now, helping our clients to successfully recover hard-earned debts professionally and effectively. We know that debt can be a dark cloud for all concerned. Our debt collection services help to clear away those stormy skies, recovering debts and improving your cash flow, resulting in a much brighter future for you and your business.

Hello, is it Profcoll you’re looking for?

Have a debt that needs settling? Are you unsure of how to approach the debtor to recover your money, or unclear on what legal rights you have? Maybe you’re owed money and your debtor has done a disappearing act?

If you are owed money as an individual, or business, that you have been unable to settle yourself – we can help! We have more than 20 years experience recovering debts big and small. We can even make invisible people reappear again! This is what one of our clients had to say….

“I used Professional Collection Services for the first time and found the level of advice to be great, without their assistance it would have been more difficult and costly.”

Damien Lugg, Market2Market

We are the champions (of debt collection)

Over the decades, we have streamlined and perfected our service to make sure that you have the best chance of recovering your hard earned income, with minimal hassle or damage to your reputation. So, our specialist team have an in-depth knowledge of the debt recovery process and are armed with tried-and-tested techniques to get the job done quickly and effectively.

We understand that your relationship with clients is important, which is why we approach every case with sensitivity and professionalism. We know that a one-size-fits-all approach doesn’t work when it comes to debt collection – every case is different, and we treat it that way! Therefore, Profcoll will always listen to you and take an alternative approach when required.

With real-time reporting, we communicate with you throughout the debt collection process, ensuring that you’re given the most up-to-date information and can make informed decisions about how to proceed.

Money, Money, Money

We are so confident in our ability to recover your debt, that we will not charge you if you do not receive a resolution.

No joining fee. No upfront fee. Zero commission unless we recover your funds. Once your funds are successfully recovered, we charge a commission on a sliding scale depending on the amount recovered. See our fees schedule for more information on commission for our debt collection services.

With no lock-contracts, no claim is too little or too large.

Our Online Debt Collection Services

Step 1: Submit your debt request

With our online submission form, submitting your debt request couldn’t be easier. Within a few minutes, you can be on your way to recovering your debt.

All you need to do is provide us with some upfront details via our easy-to-use form. Once we have the information we need, one of our debt recovery managers can get moving on your case.

We have debt recovery agents all over the country, meaning that you will be matched with an agent suited to your location and specific needs. The agent assigned to you will work closely with you throughout the process, keeping you informed every step of the way.

Step 2: We get to work

Once we have received the information we need, we can get started on your case. We like to work as quickly as possible, so we will usually get to work within an hour of receiving your form.

Therefore, we utilise an extensive paid database and external agencies to search people, records and businesses. Our advanced search method leaves no stone unturned.

Step 3: A Resolution

Once we’ve found the debtor, we work closely with you to achieve a satisfactory resolution. So, depending on your preference we can offer them a variety of options for repayment. Once a repayment option is decided upon, you will have final sign-off before the agreement is drawn up.

Our non-aggressive, yet assertive, approach means that we have a very impressive success rate in resolving even the most challenging cases.

Signed, Sealed, Delivered

We are specialists at recovering any kind of debt, of any size, for anyone. Whether its a few hundred dollars from an acquaintance or tens of thousands from an errant company, we want your debt collection process to be as stress-free as possible. Here are just a few of the ways we can help:

Personal Debt Collection Services

We stand up for the little man. If you are owed debt personally by an individual or company, then we can help. We understand that collecting debt from an individual isn’t black and white. Barriers such as the debtor disappearing, or refusing to pay, can cause an ongoing problem and lead to many sleepless nights. We are here to navigate those murky waters and help you to achieve an outcome that you’re happy with.

Our decades of experience mean that we approach each case with sensitivity and professionalism. No aggressive tactics, just fair and even-handed negotiations. Take a deep breath and leave it to us.

Debt Collection Services for Small Businesses

We care deeply about supporting Australian small businesses in any way we can. Therefore, we realize how impactful unpaid debts can be for the survival of a small business. That is why our agents are specially trained to help recover debts for small businesses. In some instances, an alternative debt recovery approach may be needed to recover the debt successfully without compromising the company’s reputation and relationship with the client.

Commercial Debt Collection Services

We understand that outstanding debt in the commercial sector is a substantial issue for businesses. Debt collection can take time and resources away from your, already busy, schedule.

So, why not let us take care of it for you? We have experience chasing and recovering debt owed from commercial, and corporate accounts, of all shapes and sizes. Therefore, we handle each case with the utmost respect and professionalism to ensure that no matter what the issue, it does not impact your reputation.

Corporate Debt Collection Services

In any corporate business of a certain size, debt issues are inevitable at some stage. We understand that for corporate clients it is important to preserve relationships wherever possible. This is why we have specially trained field agents, with decades of expertise in recovering corporate debt.

We have the knowledge and experience to negotiate with current or former clients to recover debt with minimal impact on your working relationship and industry reputation. To find out more about our business debt collection services get in touch with our talented team today.

What Other Services Profcoll Offer

Legal Action

We work closely with debt recovery lawyers to resolve your debt inquiry as quickly as possible. Our dedicated account managers are also trained in the legal process and can liaise directly with a law firm to ensure your debt recovery is on the right path. We want to receive the right service for your circumstance.

In-house agents

Profcoll offers clients, individual in-house agents, so you’ll receive dedicated service and a tailored approach to your debt collection. Furthermore, our in-house agents can handle repossessions, document service and field calls, so inquire with us today and talk with one of our expert account managers.


At Profcoll, we offer a range of investigations to help solve your unrecovered debt. Therefore, we can use an array of tools to help track down your debt and get your money back where it belongs. Our team uses a variety of modern databases & technologies, reporting and different results to recover your debt.

Mercantile Enquires

A mercantile enquiry is a permanent mark left on a company’s credit file when a mercantile agent (such as a debt collection agency with a Mercantile Agent Licence) views it. To future creditors, a mercantile enquiry suggests that business has encountered debt issues in the past. So, we lodge your mercantile enquiry, then the debtor is sent a formal letter and then the mercantile enquiry is enforced.

Our Promise to You

We will always keep you informed

Our on-site reporting and client portal technology means that you will be informed throughout the debt recovery process. Therefore, you will be able to see the progress being made and be able to make decisions over how to proceed, and the agreements that are made.

We won’t make any decision without you

Our managers will never finalize any decision, or agreement, without your final sign off. We want you to be 100% satisfied with any resolution. We promise to always consult you before any debt recovery agreement is put in place.

Profcoll is fair, not forceful

With decades of experience, we know that aggressive tactics don’t work – they damage reputations and often lead to a more challenging process overall. Our approach is sensitive, professional and legally backed, to ensure an outcome that is fair to everyone involved.

Debt Collection Services Australia-wide

Our expert team is conveniently located across the country, meaning that we can help you with your debt collection needs no matter where you are. So, you know that Profcoll is there for you no matter what!

Therefore, fill out our online submission form, giving us your location, and you will be assigned a field agent in your area. Your dedicated account manager will then be able to liaise with you in real-time and conduct in-person meetings where necessary.

Our agents can take on cases anywhere in Australia, from Cairns to Victoria, but our main hubs are in the locations below:

So, if you have a debt that needs settling, fill out our online submission form today.

Prefer to speak to someone? Get in touch with our friendly team who can give you more information.